Understand Your Digital Efforts and ROI: Customer Journey Audit
Comprehensive and accessible way to identify your strengths, weaknesses, opportunities and threats throughout the five stages of the customer journey.
If This Sounds Like You:
Are you trying to connect digital marketing efforts to the client interaction that generates the highest ROI?
You would like to spend your marketing expenses wisely, you are desperate to understand WHAT makes your client convert and WHEN they drop off during the sales funnel.
Do you want to take your current understanding of customer behaviors to the next level?
You have a well-curated products/services, you have spent a lot of time building and maintaining the customer relationships, it’s time for you to analyze the bigger picture from the beginning till the end of customer journey to identify specific DOs and DON’Ts.
Do you want to customize the way you interact with your target audience both online and in-person?
You would love to scale the business and reach out to a broader customer base. You feel confident to customize your business to attract and retain more clients, as well as standing out among competitors. However, you don’t know WHAT touch points you should aim at.
Then We Have A Solution For You:
Our Key Deliverables
■ Customer Journey Roadmap
■ Digital/In-person Touchpoints Analysis
■ Customer Segmentation
■ Audience Persona Analysis
■ KPIs and Conversion Metrics Identification
■ Optimization/Implementation Plan
■ Long-term Monitoring and Reporting Plan
Customer Journey Analysis with Coach House Marketing:
Improved Customer Understanding
Gain a deeper understanding on different customer segments, touchpoints throughout the customer journey both in-person and online, customer behavior and preferences.
Capability to Customize Client-facing Interactions
Audit-powered business insights enable you to tailor your deliverables and ways of interaction to meet personalized customer satisfactions.
Efficient Marketing Spending
Invest wisely on the key KPIs and metrics that are closely related to your sales conversions, see a higher ROI than usual.
Gain Competitive Advantages
Stand out among the market competitors by optimizing all relevant touchpoints in your own customer journey, differentiating your business on the quality of user experience, as well as delivering an above-average and consistent customer experience.
Want To Know More About Our Customer Journey Audit?
Reach out to us with your business information and requirements.